Returns policy

Deadline

You have 30 calendar days from the day you receive your order to return it, without giving any reason.

How to return a product

• Email us at info@surfin.es with your order number and the products you want to return. You can also use the withdrawal form at the end of this page.
• We reply with the instructions and the address to send it to.
• Send the product unused, with its tags and in its original packaging, with everything that came in the box.

Return shipping costs

Returns are free: we pay for the return shipping.

Refund

We refund the price of the product and the shipping you paid (up to the cost of standard shipping) to the same payment method you used, within 14 calendar days of you telling us about the return.

We may wait until we receive the product, or until you show us you have sent it, before issuing the refund.

Size or colour exchanges

If you need a different size or colour, return the product (returns are free) and place a new order for the one you want.

Products that cannot be returned

• Personalised or made-to-measure products.
• Products sealed for health or hygiene reasons that have been unsealed after delivery.

Guarantee

All products have a 3-year legal guarantee from delivery. If a product arrives faulty or fails within that period, email us at info@surfin.es and we will repair or replace it free of charge. If that is not possible, we will refund you.

Withdrawal form

If you like, you can copy this text, fill it in and send it to info@surfin.es. It is not compulsory: you only need to tell us clearly that you want to return your order.